Q&A

 

How do i place an order & pay?

Its very very SIMPLE and EASY. 3 Steps, 

1. Choose the item you want.

2. Give us your full address.

3. Make payment.

I'll show you the 3 EASY steps below . =)

Are the products offered at Barbie Eyesland original since we get so much discount?

Yes! At Barbie Eyesland , we promise you that every product that are being sold is 100% authentic. Providing you with the highest quality service and original goods is our top priority. Beauty products for you at low prices with many great deals you will love! Also, we are able to pass on the savings to you since we do not have a physical storefront and related overhead expenses.  :)

 

Do you ship to Singapore?

Yes we do, payment can be made using Paypal.

 

How many months can the lens be worn ?

It is recommended change every 3 months and wear 8 hours per day .

 

How can I check the status of my order(s)?

Please check in your email for "Order confirmation". After your order is posted out, you will receive an notification email.

 

How long does it take to receive my order?

Once payment is complete it will be shipped out within 24hours and take 1 to 3 working days for courier service to deliver to your door steps for Malaysia & 2 to 5 working days for Singapore.

 

How much is the shipping fee?

Currently all our item are "Free Shipping." For West/East Malaysia & RM25 For Singapore

 

Where do i get the tracking number or courier service used if i haven't recieve my order after 3 working days?

You can Contact us by email, WeChat/Whatsapp at barbieeyesland@intlgroup.net or 011333333010 and we will reply you within 24hours.

 

Do you accept COD or Walk in?

We are sorry but we didn't provide COD or Walk in service at the moment.

 

Do you have ready stock for all the item?

Yes, all item is ready stock if its purchasable =) 

 

How do I return an item?

We want you to absolutely love your Barbie Eyesland purchase. If you'd like to return or exchange an item, we will do everything we can (within reason) on this journey to gorgeousness together!

Please e-mail us a Refund Application Form in the following format:

Name: Barbie Eyesland Account Username
Register email:
Address:
Contact No.: Telephone / Mobile
Order No.:
Product Name:
Receive Date:
Return Date:
Reason: (For feedback purposes)
Price:
Postage/Mailing Cost: (Please attach a copy of postag receipt/document
Bank account details (full name/bank account number/which bank)

Once you have completed the form, please email it to us at barbieeyesland@intlgroup.net . If you have any difficulties or problems, please do not hesitate to contact us at 01133333010. Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.